FAQ

How do I update the knowledge after my website changes?

Open Knowledge → Links and run an update. Incremental update only fetches newly added links and documents. Full update re-fetches every indexed page to pick up content changes; pages that have not changed are detected and skipped automatically.

How do I enable quick questions?

In Deploy → Content, turn on Enable quick questions and enter up to 3 questions, one per line (60 characters each). Visitors see them as chips when the chat opens, and the agent also suggests follow-up questions after each reply. Turn the switch off to hide all chips.

How do notification channels choose which events to send?

Each channel in Settings → Notifications subscribes to its own events: Human handoff requested, Lead created, or both. A channel only sends messages for the events it subscribes to.

The widget only answers from allowed origins. Add your domain to the allowlist in Settings → Security, including the exact protocol and hostname the site is served from.

Can I call the agent from my own application?

Yes. Generate a Bearer API key in Settings → Open API, then call POST /api/open/chat (or /api/open/chat/stream for streaming). Send back the returned session_id to continue the same conversation. The settings screen shows the endpoint URLs with TypeScript, Python, and cURL examples.

Does the embed script create global variables on my website?

No. The embed script passes the agent ID through the data-agent-id attribute and keeps the chat UI inside an iframe, isolated from your page.

Does siteaiagent replace human support?

No. It handles repeated questions, basic education, and lead capture. Use human handoff for pricing confirmation, complex support, high-intent buyers, and sensitive requests — your team picks these up in Operations center → Human handoff.

Are more knowledge sources always better?

No. Accurate, current, well-structured content is better than a large pile of conflicting content. Remove stale pages and documents, then run a full update.

FAQ