FAQ

Does siteaiagent replace human support?

No. It handles repeated questions, basic education, and lead capture. Use human handoff for pricing confirmation, complex support, high-intent buyers, and sensitive requests.

Are more knowledge sources always better?

No. Accurate, current, well-structured content is better than a large pile of conflicting content. Remove stale pages and documents before indexing.

Does the embed script create global variables on my website?

No. The embed script passes the agent ID through the data-agent-id attribute and keeps the chat UI inside an iframe.